Hello,
Although I believe Civil Protection is expected to be in character while in-game, it would be overly harsh for me to issue a punishment, whether it be a warning or a ban, for this sort of behavior. Of course, we don't want Civil Protection units walking around spamming text in chat, however this does not seem to be one of those extreme situations. The most I would probably ask from the reported user is to not spam the text in chat-- and that's about it. As more users decide to check our community out, we will need to have Civil Protection faction members represent us well when in the game. So, in the future, this situation may warrant an in-game warning, but that's about it.
I hope my response gives clarity in this situation. If the user continues to spam chat with random text lines then please feel free to make another report.
Thank you for your ban-request.